Returns & Exchanges
We want you to love your handcrafted treasures, but if you are not completely satisfied, we accept returns on most items within 30 days of delivery. Every purchase supports vulnerable children, so we strive to make the exchange process as seamless as possible for our global community.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.
Pack with Care
Place the unused ornaments or home decor items in their original packaging to ensure they are protected during transit back to our warehouse.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.
Receive Refund or Credit
Once our team inspects the returned items, we will issue a full refund to your original payment method or provide store credit, typically within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing